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Shipping & Returns

Shipping Information

All orders are shipped within 48 hours on receipt of payment.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

UK Delivery

Standard delivery (1-2 working days) ~£4.95
Free delivery for all orders over £100.00

International Shipping Rates

The rate charged for the shipping cost is based on the value of your order, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Customs Charges

It is a legal requirement for us to declare the actual value of your goods sent outside the United Kingdom. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. It is your responsibility to pay for additional charges for customs clearance. Customs policies may vary from country to country, please contact your local customs office if you require more specific information. 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
If the item is discontinued we will refund the amount of the item to your card account.

 

RETURNS

WE'RE EXPERIENCING DELAYS TO OUR RETURNS & REFUNDS

​Unfortunately due to the ongoing situation with Covid-19 and related quarantine checks and enhanced hygiene regimes in our warehouse, we are seeing some delays in returns and refunds. We want to assure you that we are working hard to process these as quickly as possible, while keeping everybody safe. We apologise for any inconvenience at this time and we appreciate your patience.
 
​​If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:
  • Goods will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 
  • The cost of returning the item to us is your responsibility.
  • Only 1 exchange is permitted per item. Once exchanged, it will count within your 30-return policy placed on your first item

If you purchase an incorrect item from us, please inform us immediately by email quoting the order number so that we can cancel the order. If the order has already been dispatched, you are responsible for the safe return of the unused goods upon receipt of which we will arrange dispatch of the correct item(s) or cancel your order if you prefer.

Before returning any items, please ensure you contact us to arrange the return. We will be unable to accept any products returned for refund without prior authorisation.

Items that are not returnable:
  • Items not returned in the condition they were received
  • Items that have obvious signs of use / damage
  • Items that are returned more than 30 days after returns authorisation
  • Unwanted items that were delivered more than 30 days ago

Always obtain a certificate of posting when returning items by mail. We can not accept responsibility for returned items that are lost in transit.

It is recommended that - for your own protection - you should send the products back to Waysen UK Ltd per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommend the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
We will not accept any package that is sent without the correct postage. Such packages are treated as undeliverable by the carrier.

If you paid by PayPal and you have enabled PayPal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from PayPal, including for many international orders. For more information on this service please refer to the PayPal website.